The work arrives from everywhere.
Requests, inspections, service issues, projects, maintenance, and internal needs all create field work.
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Coordinate requests, technicians, schedules, locations, assets, customers, and follow-through in one operational application experience.
Requests, inspections, service issues, projects, maintenance, and internal needs all create field work.
Location, priority, skills, customer, asset, and prerequisites can matter as much as availability.
Notes, documents, approvals, customer communication, and follow-up stay with the work through completion.
SmartWorx Application FoundationReview incoming work alongside assignments, durations, and open time.
| Work order | Customer | Location | Priority | Service type | Requested | Required skill | Status |
|---|---|---|---|---|---|---|---|
| WO-10438 | Northstar Health | West Campus | High | Equipment Repair | Oct 3 | HVAC | Unscheduled |
| WO-10441 | Summit Logistics | Distribution Center | Normal | Preventive Maintenance | Oct 4 | Electrical | Unscheduled |
| WO-10443 | Acme Manufacturing | Plant 1 | Normal | Equipment Installation | Oct 4 | Mechanical | Needs review |
| WO-10445 | Northstar Health | Main Office | High | Site Assessment | Oct 5 | Networking | Unscheduled |
Build the operational record around what the person doing the work needs to know.
Review the reported temperature fluctuation, inspect the control valve, and record findings before any additional work.
Confirm site access and review the reported symptoms with the site contact.
Capture inspection results, work performed, parts, customer notes, and the next action.
Site contact informed of the repair and the follow-up inspection.
Customer email, dispatcher notes, technician updates, and follow-up belong with the related work.
Temperature is fluctuating again. Please review the chiller before the afternoon shift.
Alex assigned for 11:00. West Campus access instructions are attached.
Control valve wear identified. Reviewing the replacement procedure.
Confirm stable operation with the site contact and retain the service report.
Give exceptions an owner and a clear path back to the work.
Application examples you can build around your operating model.
SmartWorx Application FoundationConsolidate where useful. Integrate where external systems should remain.
Use supported APIs and integration methods to bring relevant information into the application.
SmartWorx provides the platform. Applications can be owned, branded, supported, and commercialized by the organizations that build businesses around them.
Configure field-service and scheduling applications around your own workforce and operating model.
Deliver specialized field-operations applications and implementation services for customers.
Own the application offering. Brand, package, price, support, and commercialize field-service, dispatch, or industry-specific applications.
Bring scheduling, work orders, technicians, customers, locations, assets, documents, communication, and follow-up into an application built around your field operation.